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Refund and Cancellations Policy

Right of Withdrawal

You have fourteen (14) calendar days, counted from the date of reception of the merchandise, within which to return the Product, with no obligation of justification or payment of penalties. You shall pay only the return postage cost for the package.

The original invoice of the Product must be included with the returned merchandise.

The Customer must first notify the support team that they will be exercising their right of withdrawal in by emailing the support team specifying 'WITHDRAWAL OF PRODUCT ORDER' as the reason.

In order to return their Product the Customer must follow the returns procedure provided by the support team.

If the Product is returned after the withdrawal period or if the returns procedure is not followed precisely, the Customer's package may be refused and returned to the Customer.

Customers that exercise a right to return their purchase may only demand reimbursement for the purchase’s original and paid amount.

NOTE: IF THE MERCHANDISE IS A CD, DVD, OR SOFTWARE/VIDEO GAME, AND YOU HAVE BROKEN THE SEAL, YOU ARE NO LONGER ENTITLED TO THIS RIGHT TO RETURN. The Reseller does not take title to returned items until the items arrive at the returns address destination.

At our discretion, a refund may be issued without requiring a return. In this situation, the Reseller does not take title to the refunded item.

The Reseller’s support team may be contacted at the addresses displayed on the Website.

Model withdrawal form

Please send the following form to our

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods:
Ordered on*/received on*:
Name of consumer(s):

When you act under the legal guarantee of conformity, you :

  • benefit from a period of two years as from the delivery of the Products to act;
  • can choose between repairing or replacing the Products, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code;
  • are exempted from having to provide proof of the existence of the lack of conformity of the Products during the two years following their delivery.

The legal guarantee of conformity applies independently of any commercial warranty that may have been granted.

You may also decide to implement the guarantee against hidden defects within the meaning of Article 1641 of the French Civil Code and, in this case, you may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.

If the order is wrong or the Product is faulty, the Customer must first notify the support team that they are willing to return it within 72 hours of delivery with the subject-line: FAULTY PRODUCT. The Customer must also provide additional information to explain what is wrong with the Product. In order to return their faulty Product, the Customer must follow the returns procedure provided by the support team.

The Product will be received by the Merchant or the logistics service provider and tested by experts. All returns on the grounds of a fault will be submitted for verification.

In the case the fault is confirmed, the Customer may ask for an exchange or a refund. Product exchange will only be possible within the limit of available stock. If the Product is no longer available, a refund will be granted. The reasonable delivery cost of returning a faulty Product, will be reimbursed only if it has been verified to be faulty by the Seller.

Return Procedure

Please refer to the online document available on the Website to get information about our policy regarding returns and the return procedure.

I have a question that is not addressed on this page

Please check our FAQs page. If your question is still not addressed, please contact us here.


Model Withdrawal/Cancellation Form

(complete and return this form only if You wish to withdraw from the Contract)

E-mail:

To Scalefast SAS, 1 Rue Jacqueline et Roland de Pury, 69002 Lyon, France [R.C.S. LYON 491 158 762]. Intra-community VAT number: FR 29 491 158 762.


I/We(1) hereby give notice that I/We(1) withdraw from my/our(1) contract of sale of the following goods(1)/for the provision of the following service(1),

Ordered on(1)/received on(1),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(1) Delete as appropriate

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